Shipping policy

SHIPPING

Domestic Shipping 

  • We offer free U.S. shipping on all $100+ orders (after promo codes & discounts)
  • Orders are shipped from our Hawaii Facility within 2-3 business days
  • You have the option to have your order shipped via USPS Priority or FedEx 2nd Day Air
  • Shipping cost is based on USPS or FedEx rates and will show in your shopping cart during checkout
  • Shipping time is an estimate and begins once order has shipped and DOES NOT include order processing time

    International Shipping

    • We offer international shipping with FedEx
    • Shipping cost is based on FedEx rates. Shipping costs will show in your shopping cart during checkout
    • Due to each country's import regulations & restrictions, we might have to cancel your order
    • Honey Girl Organics is not responsible (and no refund will be issued) for items or orders that are seized, damaged, destroyed or refused by Customs
    • Please note that the prices do not include customs fees, taxes, duties or tariffs. It is your responsibility to pay these fees at the time of delivery or to contact your country's appropriate authority to discuss or dispute such fees
      • Orders will not be refunded for packages that are not accepted by the recipient upon delivery
      • Please note that we need a valid email address and phone number to be able to ship internationally.

      Where is my order?

      You will receive a tracking number as soon as your order is on its way. Once the packaged has been shipped from our location, it is in the care of the carrier. As we strive to make sure that shipping information is correct, we cannot control what happens once the carrier has the package and it is en route. Once your tracking number has been received (the tracking number is emailed once your order has been processed) begin checking the appropriate carrier website to see the shipping status. If the status of the package states that it has been delivered and you still have not received it, consult the carrier website and begin the claim process. If you need any assistance during this process, feel free to contact us.