Product Specific Questions
Our Rose C Serum is specifically formulated to bring you the highest quality non-oxidized Vitamin C in a topical formula. Oxidation limits the effectiveness of vitamin C in skin care so we’ve focused our serum on oil based vitamin c. This can be found in the Marula, Sea Buckthorn oils in our formula.
My HoneyGlo Face Serum has a different color than the previous I bought. Did the product change?
Our handcrafted products use only the highest standard of organic and natural ingredients. Each ingredient is freshly harvested and can vary in color depending on the season and the crops' environment. Products may range in hue depending on the specific batch of ingredients used. All products are the same wonderful quality made with the same incredible ingredients regardless of hue variations.
What is the Organic Rose 'Fragrance' in the HoneyGlo Serum and is this from a synthetic source?
The rose fragrance used in the HoneyGlo Serum is not from a synthetic source.
All of our certified organic products are highly regulated and limited to being sourced from natural and organic sources. Although it's called rose fragrance, it's actually a certified organic floral water / hydrosol that comes from the Rosa damascena rose in Bulgaria. Hydrosols contain all of the essence of the plant, just like essential oils, but in a milder form, making them suitable for customers with extra sensitive skin.
The Rose Toner is a milder and more hydrating toner that we are pairing with our new serum to provide a more calming and centering experience for sensitive skin.
I want to try out the Sample Pack. How much product is in each sample jar?
Each sample jar contains about 2 ml of product. This should be enough for 2-3 uses for the creams, and 1-2 uses for the mask and scrub. We do not fill the sample jars all the way to the rim due to the jars leaking if they are too full.
What is the foaming agent in your new Foaming Facial Wash?
We use Decyl Glucoside as the foaming agent in the new Foaming Facial Wash. Decyl Glucoside is rated 1 on EWG, and considered the safest foaming agent on the market today. It is derived from the coconut and is one of the only foaming agents from nature, is gentle for all skin types and biodegradable.
I see vegetable glycerin in your new Foaming Facial Wash. What does it do for the skin?
Vegetable glycerin is one of the mild detergents in the product; it acts to lift and remover dirt from skin and it gives a richness and body to the cleanser. Our vegetable glycerin is non-geo, food-grade and Kosher. It is a humectant: it assists in retaining moisture and is helpful in pulling oxygen into the skin. Vegetable glycerin also has emollient properties which can soften and soothe the skin.
My Facial Scrub seems to have hardened in the jar?
This is normal since the organic coconut butter and honey is susceptible to temperature changes and may harden. You can add a couple drops of water to the scrub while its in your hand to soften it up. DO NOT add water to the jar itself, as this will dissolve the sugar and ruin the content of the jar.
Is the Diatomaceous Earth in your products food-grade?
We use non food grade DE in the Scrub. The non food grade DE is baked and therefore slightly more abrasive which improves the exfoliating effect of the Scrub. Diatomaceous earth is made of fossilized diatoms which are like little shells that can scoop up and remove ingrained dead skin cells and dirt from the outer layer of your skin. This helps reveal a more soft and smooth looking skin. Please use the scrub gently especially if you have sensitive skin.
Food grade DE is used in the Mask because it is softer and more absorbent (than the non food grade DE). This is useful as the Mask is designed to remain on your skin longer which allows the honey, DE etc. to absorb impurities and help stimulate the natural process of skin repair and rejuvenation. It helps re-hydrate and plump up your skin cells!
The Facial Scrub and the Rejuvenating Mask are more intensive treatments than the standard cleanser. We recommend using the products on different days. Starting off use the products a couple days apart. For example, if you use the Facial Scrub on Monday wait until Friday to use the Rejuvenating Mask. When introducing the skin to new products and a new regiment it is important to not overload the sebaceous glands all at once. From our personal experiences, we have found it is better to start using the products cautiously and then increasing usage or amounts after your skin and body have acclimated to the change. Honey Girl Organics products differ from most skin care lines because there are only active ingredients and do not include any added fillers, synthetic preservatives, emulsifiers, or chemicals. For this reason you do not need to use as much product, a little goes a long way!
How does your extra sensitive products differ from the regular ones?
We keep on adding to our line of extra sensitive products. These products are designed for people with extra sensitivities and allergies, especially towards scents. There are no essential oils in any of our extra sensitive products.
Does your Protect Stick have an SPF rating?
Honey Girl Organics doesn't have an SPF rating on our products because the actual SPF you derive from a product depends on many variables and you can easily fool yourself into thinking you are protected when you are not. SPF is often misleading due to the large amount of sunscreen needed to rub into your skin and then be reapplied. It is surprisingly more than you think! We usually apply a thin layer and think we are getting the SPF advertised. This is false. If you apply a thin layer of an SPF 30 product and don't reapply often enough, you are getting a much lower level of sun protection, as low as 10 or less SPF. It's also important to take the amount of time in the sun, the weather and water conditions, sweating, etc. into consideration. Thankfully, there are a growing number of sunscreens that are non-toxic and chemical-free. Now it's a matter of following the instructions or adding additional protection like hats and protective apparel to your routine!